An Ontology-Based Record Management Systems Approach for Enhancing Decision Support

Within the field of information systems development, enterprise record management (ERM) technologies have largely failed to meet industry’s demands specially for context-sensitive records management and document preservation. Electronic record management systems (EDRMS), as ERM tool, have become wellrecognized applications to academic users in higher educational institutes. The system often shows limited decision support options that result lack of coordination and duplication of academic efforts. There is no common domain ontology developed yet so far for effective management of record and oral history. Using structured methodology this study develops and evaluates a semantic domain ontology to provide contextspecific systematic record management approach. The lessons learnt from this project could be beneficial in general to the theory and practice of knowledge management decision support development in complex problem domains.